Notation related to Specified Commercial Transaction Law
About sales price
The sales price will be the displayed amount (display price / consumption tax included).
Please note that additional shipping charges may apply. Please check the product detail page for shipping charges.
Timing and method of payment (consideration)
Payment method Credit card payment is available.
Payment period Payment will be confirmed at the time of ordering the product.
Special terms for returns
We do not accept returns unless the product is defective.
Delivery time of services or goods
Ordered products may be manufactured after receiving an order, and the delivery date may vary.
We cannot accept any refunds or cancellations of orders after the order has been placed.
Business name and contact information
| Representative's name | HLVTC® |
|---|---|
| location | 〒1530061 1-8-5-103 Nakameguro, Meguro, Tokyo Prefecture |
| telephone number | 090-3518-5499 |
About shipping to Japan
- TA-Q-BIN compact 700 yen
- Normal shipping fee 1,000 yen
About shipping to overseas
Postage will be added to the displayed total amount. (10% consumption tax does not apply)
We will ship by Kuroneko Yamato or EMS (international speed mail).
Shipping costs will vary depending on the weight of your order and will be displayed at checkout.
・Regarding tariffs
The goods you purchase may be subject to customs duties and other import duties and customs fees upon clearing customs in the receiving country.
These costs will be borne by the recipient, so please pay directly to the delivery company or customs broker at the time of delivery.
Please note that the rules regarding taxes and customs fees differ from country to country, so please contact the customs office of the receiving country for details.
Delivery time
In Japan, orders are usually shipped within 3 days after an order confirmation email is sent.
In the case of overseas, the order will normally be shipped within 7 days after the order confirmation e-mail is sent.
Delivery may be delayed if orders are concentrated. Thank you for your understanding.
Cancellation of orders, returns and exchanges of products
After receiving the product, please immediately check the condition of the product and whether there are any discrepancies with your order.
We do not accept cancellations of orders after the order has been placed due to customer convenience (size does not fit, wrong order, different from image, etc.).
* Depending on the product (knit material, stretchy material, etc.), there may be a slight error (about 1 to 2 cm) from the measured value in the size chart. Please note.
We will accept returns and exchanges only in the event of damage, defects, or misdelivery upon arrival of the product.
In that case, we will notify you in advance by e-mail of HLVTC ONLINE STORE (hlvtc.inc@icloud.com) and return it, and exchange and refund the product only if the relevant product arrives within 8 days after delivery. We will take care of it.
Please note that if the product is out of stock and the product cannot be exchanged, we will accept a return.
Please note that even if the product is unopened, if 8 days have passed since the product was delivered, we cannot accept returns or exchanges under any circumstances.
*Customers will be responsible for the shipping costs associated with returning the product if it arrives after the 9th.
All of the following conditions must be met for the above returns or exchanges.
(1) The product for which you wish to return or exchange has not been used. (If the product tag is not attached, it will not be recognized as unused.)
(2) Please return the product's accessories, attachments, invoices, etc. in the same condition as when they were delivered.
(3) Anything else specified by us.
Even within 8 days, we cannot accept returns (refunds) or exchanges for products that fall under the following categories.
(1) Products that have been used even once (2) Products that have been soiled or damaged due to customer negligence (3) Products that have been processed, repaired or cleaned by the customer (4) If the product package, etc. is defaced, damaged, lost, or discarded Due to the nature of browsing on personal computers and mobile devices, the color of the product image may differ slightly from the actual product depending on the viewing environment of the user. Please note that we do not treat the color of the image as a defect of our company.
About shipping fee when returning or exchanging
<Initial failure of the product and misdelivery of the product>
- If you receive a product that is different from the item you ordered
- If you receive a product with initial defects (damage, scratches, dirt)
We will cover all shipping costs for returns/exchanges.
*If we cannot prepare replacement stock for the product, we will accept returns.
*The refund method differs depending on the payment method at the time of ordering.
About refund
If it is our responsibility, we will refund the full amount for our responsibility such as defective products or product discrepancies.
<In case of payment by credit card>
In the case of payment by credit card or other credit card payment, it will be the "refund procedure" of the credit card payment.
Depending on the card company and the customer's contract details, refunds may be carried over to the next month or later in the event that a refund occurs after the credit card company's closing date.
We cannot check the details of the contract regarding the use of your credit card, so please contact your credit card company directly for details.